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Meet Our Customer Service Team

Mason - Customer service at NY Vet

Robbilynn Mason, Lead CSR

Robbi is the master of reception! She handles all aspects of reception, many times efficiently multitasking several things at once. She is also responsible for training new employees in the department. Robbi is truly an asset to our team!

Years at LAHC: 20

Robbi began at Liverpool Animal Health Center in early 1995.

Lockhart - NY Animal Caretaker, Liverpool

Ashley Lockhart, Outgoing CSR

Ashley is an outgoing CSR that is a joy to have on staff. She is always looking for ways to help out and is one of the go-to people!

Years at LAHC: 4

Ashley started working at Liverpool Animal Health Center in 2011.

Melissa Badolato, Practice Manager

Melissa joined Liverpool Animal Health Center in June 2016. She has several years of veterinary management experience as well as customer service. When she is not at the hospital she enjoys spending time with her husband and three children. Melissa also has two cats named Larry and Annabella (Bella for short)

Greet & Wave

Greet and Wave keep an eye on the reception area for us. They like meeting all the animals and their people that come into our hospital and make sure everything goes along just swimmingly. Greet and Wave have always been in school. They can’t perform operations though, they aren’t Sturgeons. They do oversee weigh-ins, they really get scales. If you have any better puns please let minnow.